Some providers understand how important an efficient, friendly staff is to the success of a medical practice.  Others are surprised when patients who are unhappy about their experience with office staff file a formal complaint against the doctor or nurse. As a healthcare provider, your front desk and other staff are vital to positive patient experiences.  Your staff is often…

I hear this so often from clients, many of whom have just received a Notice of Hearing or Consent Order from the Board of Medicine, Dentistry or Nursing, and realize they are facing professional disciplinary action.  While it may be true that you don’t need a lawyer (you are not legally required to have one), that doesn’t mean you shouldn’t…